In the Mortal Realms of Age of Sigmar, stability is an illusion. Civilizations rise only to be tested by the encroaching tide of destruction and all too often fall. For the Orruk Warclans, the “Waaagh!” isn’t just a battle cry, it’s a rigorous, unscripted stress test of the environment which is the heart of chaos engineering.

If you want to move beyond basic uptime and achieve true Systemic Resilience, you need to stop thinking like a timid scribe in Azyr and start thinking like a Megaboss.

Incident management, by the very nature of the beast, is never clean. It’s noisy, confusing, fraught with danger, and full of people with strong opinions on the best way to resolve the issues. Which, coincidentally, is also the opening of Borderlands (you can pick your favorite in the franchise—they are all relevant).

Borderlands is one long, barely-contained disaster, a futuristic world that’s broken down, with science gone mad, and the heroes improvising solutions. If that doesn’t sound like a war room during a Severity-1 outage, I don’t know what is (if you know, you know).

Beneath the chaos, however, there is a method to the madness, a rough wisdom about how to survive and thrive when everything’s gone awry and there is a hoard of angry customers demanding to know what’s happening and how you will fix it.