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How ITIL can turn EdTech from cost center to a classroom asset

When Wi-Fi drops or a learning platform lags, it isn’t just a technical issue — it is a lost learning opportunity. Trust leaders are using ITIL to protect the classroom experience, build reliable EdTech operations, and align technology with real educational outcomes.

In a world where digital platforms power everything from early years to the working world, EdTech has moved from “nice to have” to mission-critical. Yet many schools and trusts still struggle with stability, scaling, and delivering services that actually support teaching and learning.

ITIL can be transformational, not just for traditional technology, but for the entire service lifecycle of EdTech.

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Continuous Delivery in the Classroom: Why Primary Teaching Needs a DevOps Mindset

As some of you may know I have the privilege of serving as Chair of Governors for one of the UK’s largest primary schools, an institution that maintains high academic attainment despite its significant scale. In addition to this, I sit on the Trust’s EdTech advisory forum. Combining my consultancy background with a DevOps lens, I’ve observed a clear opportunity: while teaching standards are high, the operational framework could benefit significantly from Agile and DevOps methodologies to enable teachers to do what they do best.

This is not a critique of the frontline staff; their dedication is exemplary, they work incredibly hard and no matter if they are a teacher, a teaching assistant or office staff, they are all focused on enabling children to reach their full potential. Modern schools, and by extension the MATs (Multi Academy Trusts) operate as complex businesses where the “product” they provide is critical to the future of the country, education. By applying a DevOps mindset, we can unlock efficiencies and accelerate educational outcomes in ways that traditional models sometimes struggle to match given the yearly cycle in which education operates.